FAQs

Many times it is tough as a pet owner to know when your animal needs to go to see a doctor and when it is okay for them to stay home. We understand this so we encourage everyone to call us at (412) 998-9030 if you have any questions about your pet's health. While it may be difficult for us to answer questions without seeing your pet, below is a list of common emergencies that must be seen as soon as possible. When in doubt, bring your pet in.

• Breathing problems

• Excessive Bleeding

• Loss of consciousness

• Hit by car

• Pale white colored gums

• Eye injuries

• Prolonged vomiting

• Neurological abnormalities (seizures, paralysis, circling, etc.)

• Straining to urinate or not producing urine, especially in male cats

• Non-productive retching and/or distended (bloated) abdomens especially in large breed dogs

• Heat stroke

• Vomiting blood

• Toxin ingestion

• Prolonged labor

The walk in exam fee is $125 dollars. Your scheduled appointment (Wednesday/Thursday only) is $80. Additional costs are determined according to what is happening with your pet’s condition, and these costs will be provided to you in a written estimate. Payment is due at the time services are rendered.

Medicine can be expensive and, unfortunately, many pets do not have insurance.

Care Credit is a medical credit card offered through GE. It is accepted by many veterinary, dental, and cosmetic medical offices and will allow you to make monthly payment for your services. The card offers varying payment options with low interest or interest free payment options.
To apply or for more information please visit www.carecredit.com

Read about our P.A.W.S. Donation Fund. This is a donation based program that may help contribute to your pets care in a life threatening situation. This fund is a 501c3.

The Humane Society also provides a list of financial aid organizations.

Please take their food away by 10:00 PM the night before surgery. There is no need to limit their access to water at any time. Click here to download our surgery consent form in preparation. You will arrive between 8:30-9:00 for a drop off and discussion with the surgical nurse. At this time all paperwork and questions will be answered. Please allow at the minimum of 30 minutes for a drop off. Most surgeries will go home before 6 PM.

Always! We are always thrilled to meet new patients. Our hospital works as a walk-in basis; you may walk in any time during normal business hours. If you would like a scheduled appointment, see the online portal or give us a call.

If your pet ingested a toxin or drug of any sort, we encourage you to call poison control immediately: (888) 426-4435. We also recommend a walk in appointment. Bring the reference number provided by poison control. If your pet ate an object, we recommend a walk in appointment for x-rays.

Since we are a walk-in friendly facility that sees urgent cases, our wait times are sometimes unpredictable. Our patients are triaged with the life threatening emergencies taking priority. You will certainly be updated on an estimated wait time when you arrive and during your wait.

We occasionally will see exotic pets (birds, reptiles, pocket pets) - you should call first as it depends on which doctor is available.